Why is my cashback lower than expected?

Usually because the cashback was worked out on a lower amount than you paid, or because a different cashback rate applies to part of your order.

The usual causes

• The cashback is worked out on the amount excluding VAT. That makes a noticeable difference. Whether this applies to a shop is shown on the shop page.
• Delivery costs don't count.
• Part of your order falls into a different product group. At department stores and marketplaces the rate varies a lot by category: fashion often earns several times what electronics does. If a shop says "Cashback by category", open that section.
• The rate shown is a maximum. With "up to 8% cashback", 8% is the highest rate at that shop, not the rate on everything.
• Part of the order was returned.

Is it really wrong?

Report it through support, with your order number and the amount you expected. We can see what the affiliate network sent us and whether it matches the rate that applied when you clicked.