Claim conditions

Last updated: 28 October 2026

Was your cashback declined or not recorded, or did you receive too little? Then you can submit a claim through support in your dashboard. The following conditions apply to every claim.

1. Check first yourself

In our experience, when cashback isn't recorded it is rarely down to the shop or to Cashbackie, and almost always down to something that happened while ordering (an ad blocker, cookies not accepted, a different voucher code, paying in a different window). So first check whether there could be a valid reason for the decline or the missing record.

2. Within three weeks

Submit a claim within three weeks of the purchase or of the application to the shop. We don't handle later claims.

3. Number of claims

You can submit at most one claim per shop every two weeks. A claim should be the exception: if you follow the rules, it normally works first time.

4. Sharing data

To handle your claim, Cashbackie shares the (personal) data in your claim and its attachments with the affiliate network and the shop, only for this purpose. Attachments (for example an invoice) are deleted automatically and permanently six months after the claim is closed. Read more in our privacy notice.

5. How it works

We check your claim ourselves first. Sometimes we can resolve or decline it straight away (giving the reason).
In other cases we pass the claim on to the shop or the affiliate network.
Unfortunately this can take weeks or months. Sometimes we get no answer, or a negative one.

6. No guarantee

A claim is no guarantee that you will get the cashback. We depend on the cooperation of the shop. Some shops don't accept claims, or decline them without giving a reason. If a shop is no longer active on our site, we can no longer handle claims for it.

7. The shop's answer

We pass a claim on to the shop once and accept its answer; after that we don't ask again. This doesn't affect your legal rights.

8. After 12 months

We decline a claim that the shop still hasn't dealt with after 12 months.

9. Complete details

We may decline claims that don't include all the required details.

10. Accepted claim

If your claim is accepted, we add the cashback to your account. If it has the status Pending, the shop still has to give its final approval. If the cashback is then declined after all, you can't submit a new claim for it.

11. Contact and objections

Do you have a question about a claim or your cashback? Always contact Cashbackie: we help you, not the shop.

Do you disagree with our decision? Write to us through support in your dashboard or at support@cashbackie.com. Other ways to complain are set out in the terms and conditions.