No cashback? Here is what you can do

Why wasn't my cashback recorded?

When cashback isn't recorded, it is rarely down to the shop or to Cashbackie, and almost always down to something that went wrong while ordering. The most common causes:

1. An ad blocker or cookie blocker was on

Tracking works with cookies. An ad blocker, a cookie blocker or a browser with strict privacy settings can block it. Switch these blockers off while you shop.

2. Cookies not accepted

Accept the shop's cookies as soon as you arrive, otherwise your click can't be linked to you.

3. You didn't click through via Cashbackie

Cashback only counts if you went to the shop through our link just before your purchase. The cashback is linked to the click on the button on our shop page. Did you go straight to the shop, via a price comparison site or via the shop's own newsletter, already have it open in another tab, or click on an advert later? Then there is no click to link your purchase to, or the tracking is credited to another source.

4. You used a voucher code from elsewhere

Did you use a voucher code that isn't on Cashbackie? Then you often lose your cashback. Only use codes from our voucher codes page.

5. You paid in a different window or in the app

Complete your purchase in the same browser window in which you arrived at the shop via Cashbackie. If the shop's own app opens, the link to your click usually gets lost; see Does cashback work in the shop's app?

Want to know in advance whether tracking works for you? Use the Cashback check in your dashboard. It checks in your own browser whether cookies work and whether anything is blocking the tracking.

How long does it take for the cashback to show up?

A transaction usually appears in your dashboard within 24 to 72 hours with the status Pending. With some shops it takes longer. Final approval follows after the shop's return period (often 30 to 90 days).

My cashback really is wrong: what now?

If your purchase still hasn't shown up anywhere after 72 hours, or the amount is too low, report it with the Missing cashback form in your dashboard. Do this within three weeks of your purchase; after that we can no longer query it with the affiliate network. Have your order number, the date and your order confirmation to hand. You'll find the details in the claim conditions.

A claim is no guarantee of cashback, because we depend on the shop. But we do our best to sort it out for you.